Sales and Marketing Assistant

Location: New York, NY or Remote
Benefits: Healthcare, 401k
Salary: Base, commensurate w/ experience
Extras: Training & career development, open team-oriented space, team building activities and events, fully stocked kitchen, Bryant Park Views

The Sales and Marketing Assistant will provide both strategic and administrative support to SD’s Business Development Team and the SD office. This person should be organized, detail oriented and proactive in directing, planning and coordinating various projects for the team. A successful candidate will be resourceful, take initiative on projects, follow through on commitments, and have excellent attention to detail, take great care to ensure accuracy, and use good judgment.

We’ll need you to oversee and assist with:

Marketing & Sales

  • Provide support to the Business Development team
  • Assist with content creation for blogs, website, sales materials, social media and email newsletters
  • Work with Marketing Manager on social media platforms including Twitter, Facebook, Instagram, and LinkedIn which may include the creation of visual content.
  • Manage inbound leads to ensure they are tracked and dispatched appropriately.
  • Assist with email marketing and paid digital marketing campaigns and report on findings.
  • Assist with the planning and execution of corporate events and conference sponsorships. Prepare agenda items, take notes, and manage follow up.
  • Plan, organize, and manage multiple calendars, including conference room coordination, vendor requests, and other general requests as needed.
  • Work with the Office Coordinator on catering for prospect and vendor meetings.
  • Develop PowerPoint presentations to assist with sales meetings, planning, and off sites.

 

Office management

  • Oversee office administrative functions such as screening calls, filing, copy/fax, mailings & maintaining supplies needed to run the organization
  • Maintain front desk, greeting clients and guests as they arrive and directing them to their appropriate location
  • Maintain building/vendor relationships, monitoring the office environment for any additional needs to ensure the work setting is running well
  • Ensure reception & kitchen pantry are clean and in the proper condition for staff, clients & guests
  • Organize breakfast, lunch, and/or dinner events as needed

 

you should have

  • 1-2 years marketing or communications experience (internships included)
  • Excellent oral & written communication skills
  • Detail oriented and works with a high degree of accuracy
  • Ability to multi-task
  • Must be self-directed and able to complete projects with limited surpervision
  • Experience with social media platforms i.e. Twitter, Instagram, LinkedIn, Facebook
  • Proficient in copywriting and editing blogs
  • Experience with different ESP platforms i.e. Mailchimp, Dotdigital
  • Understanding of basic marketing concepts i.e. email marketing, social media marketing, digital marketing, thought leadership, lead generation

Director of Customer Success

Location: Bryant Park, New York City OR Remote
Benefits: Healthcare, 401k
Salary: Base, commensurate w/ experience
Extras: Training & career development, open team-oriented space, team building activities and events, fully stocked kitchen, Bryant Park views

SD is looking for a Director of Customer Success with 6+ years of experience working across agency, retail and wholesale roles. Qualified candidates will have experience creating and executing a strategic plan for a digital b2c or b2b business.

WE’LL NEED YOU TO

  • Lead Gen Responsibilities: Partnership, Marketing, Thought Leadership:
    • Support SD marketing through thought leadership efforts: blogging, white papers, speaking, conference attendance, organization membership, and certifications
    • Strong focus on merchant readiness, maturity, planning and execution
    • Provide big picture planning assistance and advisory services to merchants starting to consider a platform or agency change
    • Expand and build strong partnerships with entities within the Magento and broader Ecommerce ecosystem
    • Support SD marketing and sales efforts by contributing ideas to meetings, pitches and proposals
  • Sales Opportunity Responsibilities:
    • Provide strategic guidance to merchant prospects during pre-sales process
    • Direct work with merchants to identify and document project requirements
    • Collaborate with SD’s service delivery team to develop the solution and budget for each new opportunity
    • Develop and deliver proposals, budgets and timelines that respond to client requirements
    • Work closely with SD’s creative and development teams to contribute to UI, UX, digital marketing, and technical solutions for client engagements
    • Participate in the sales cycle to outline and define project requirements that are accounted for in estimate and integrated into SOWs
  • Sales-Delivery Transition Responsibilities:
    • Prepare merchant team for undertaking re-platform project with SD
    • Conduct a pre-discovery meeting to assess readiness and align expectations
    • Advise merchant of areas of weakness and recommend an approach to strengthen
    • Identify and formalize client objectives and help to align SD’s services with these plans
    • Attend initial discovery meetings and serve as an [advocate]
  • Merchant Resource Responsibilities:
    • Serve as a resource for delivery and sales team in working with merchants at various stages of maturity including scheduled business reviews
    • Provide ongoing service for certain clients throughout the sales cycle, site production engagement, and ongoing support of their ecommerce business
    • Work closely with SD’s SEG team to provide ongoing analysis and reporting on ecommerce traffic, revenue, ROI, and opportunities

apply if you

  • Are passionate about ecommerce strategy
  • Have experience working for a retailer, merchant or brand, AND an agency
  • Have a love for process and exceptional attention to detail
  • Enjoy a challenge and are looking to grow
  • Enjoy fostering and developing strong relationships between the members of your team and client base to efficiently and effectively deliver upon project requirements
  • Are excited to work on high traffic, high profile websites with complex requirements
  • Are looking for a company that places value on training and skills development

you must have

  • Bachelor’s Degree
  • Prior agency experience in a trusted advisor role
  • Proven track record of delivering successful interactive and ecommerce sites
  • Strong communication skills (both written and verbal)
  • Strong organizational skills
  • Ability to manage multiple tasks/projects simultaneously

Tony Ciarelli

Tony is a Southern California native who enjoys spending time with his family and playing beach volleyball with his friends. Tony’s other interests include listening to the Grateful Dead, watching the Yankees, Lakers and USC Trojans, and hanging out with his wife (not necessarily in that order).

Brittany Wheeler

Brittany is a huge foodie and you can find her searching for the best poke bowl in town. If she’s not eating you can find her hanging with her Siberian Husky or lifting heavy things in the gym.