 |
|
IT NETWORK SERVICES
SD’s IT Network services support technology operations for small to medium size businesses (SMB's). We are distinguished for being both a Microsoft Certified Gold Partner and a Microsoft Small Business Specialist. For typical engagements, a dedicated SD team establishes and supports the following:
|
|
|
|
 |
|
Establish a process for communication, execution, and feedback for IT services that works within the framework of business operations |
|
|
|
|
|
Work with management to develop and implement organizational IT Policies and Procedures |
|
|
|
|
|
Contribute strategic planning for IT needs according to operating plan and growth strategy |
|
|
|
|
|
Provide detailed reporting to management |
|
|
|
|
|
Conduct periodic needs assessments to identify shortfalls in user IT knowledge, system operability / compatibility, and service |
|
|
|
|
|
Incorporate critical feedback into process improvement |
|
|
|
|
|
|
|
|
Recommend and purchase new equipment and software |
|
|
|
|
|
Upgrade existing equipment and software |
|
|
|
|
|
Maintain and catalog inventory |
|
|
|
|
|
Set up new users |
|
|
|
|
|
Establish and ensure compliance with industry standards and internal policies and procedures |
|
|
|
|
|
| |
|
|
| |
|
|
Provide on-site and remote PC Troubleshooting |
|
|
|
|
|
Provide on-site and remote network maintenance and support, including server and system patching |
|
|
|
|
|
Ensure critical response through a 24-hour 800 number |
|
|
|
|
|
Install and maintain backup and recovery systems |
|
|
|
|
|
Troubleshoot malfunctions |
|
|
|
|
|
Resolve issues with service 3rd-party providers |
|
|
|
|
|
| |
|
|
Ensure that current plans meet management’s expectations |
|
|
For additional information, please contact us.
|
 
|
|
|
