Something Digital

MANAGED SERVICES

Something Digital — a leading provider of comprehensive technology services — now offers a full range of affordable, scalable Managed Services that maintain, troubleshoot, and automate IT networks for small- to medium-size businesses. SD Managed Services teams feature Microsoft-, Cisco-, and Motorola-certified engineers who will ensure your IT infrastructure supports your business objectives.

Security

Anti-Virus
Anti-Spyware
Anti-Spam
Intrusion detection and
remediation

Desktop

Mac and PC support
Windows service checks
License tracking
Disk health checks
Automated patch management
Automated software deployment
Automated desktop cleanup
FTP Support

Server

RAID health checks
Performance monitoring
System available alerts
Automated server cleanup scripts
Windows print queue monitoring
Exchange monitoring
External spam filtering
External email relay
Multi-level virus checks
SQL monitoring

Systems

Pro-active system monitoring
and alerts
Bandwidth monitoring and alerts
Secure remote system access
Website monitoring
Inventory / audit for hardware
and software
Help desk and trouble ticketing
Real-time management report portal
SNMP Monitoring on devices such as firewalls, UPS devices, laser printers, Linux servers, routers etc.
Ping checks on any device

Backup and Disaster Recovery

Volume and folder backups
Daily monitoring and backup alerts
Quarterly "bare metal" restores

Additional Services:

Initial systems assessment and upgrade
Disaster recovery planning and execution
Pay-per-call Service Desk support
Desktop backup and recovery
After-hours support — evenings, weekends, and holidays.
Offsite secure file storage and backup
Hardware disposal
Onsite visits
IT training
Voice system management
Router and switch monitoring
System restoration and file recovery
Custom or proprietary application support
Follow-up on recommendations from health-check including system upgrades and renewals.
2 or 1 hour remote response during business hours